Return & Exchange

Return Policy

Are you facing an issue with your order? If you wish to return or exchange it, you just need the order number and the email used at the time of placing the order. 

If upon delivery, you are not satisfied with the product and the item is unused along with the original packing, you will be able to return it. The item can be returned for free if you are located in the U.S. or exchanged within the first 30 days from the order’s shipping date. If the returned item appears to have been used and cannot be restocked, your return/exchange/store credit request will stand canceled and the original item will be returned to you.

Once the returned product reaches our warehouse, it can take up to 7 business days for your refund/store credit/exchange to be issued.

* The amount that was originally charged for shipping will be non-refundable, except when the shipping error has been made on our end.

 * In case of a defective Gravette product or a product with some other issue, we request you to submit a warranty claim.

 Gravette Warranty

Gravette is a company that values quality and design more than anything. We believe in satisfying our customers by providing them with products that have been produced using the best quality materials. 

Every Gravette product comes with an 18-month manufacturer warranty from the date of purchase.

At Gravette, we warrant our products against defects in material, manufacturing, or workmanship under normal use within the applicable Warranty Period, subject to terms and conditions contained in this limited warranty. Any damages to the product or personal property, such as your smartphone, headphones, accessories, or other devices arising from negligence, improper use, normal wear and tear, alteration, accident (dropping the product, etc.), or not following the given instructions are not covered in this manufacturer warranty.

Submitting a warranty claim

You will receive a replacement in case your Gravette product is defective and you have submitted a valid warranty claim. We may need you to return the defective product for inspection when the requirement arises. In case the product you need to get replaced is out of stock when your warranty claim is processed, you will be given store credit equal to the amount paid for the original item. The store credit does not have an expiration date and will be valid for any product you wish to purchase from www.gravette.co. 

In order to submit a valid warranty claim, you will need proof of purchase along with either a picture or video of the product defect. Additionally, you need proof of purchase from an authorized retail partner to submit warranty claims for products that were not purchased directly from www.gravette.co. Please note that items purchased from an unauthorized reseller will be invalid for returns or warranty claims.

Detailed Limited Product Warranty Policy

Sole and Exclusive Remedy

Gravette products are warranted for a period of 18 months from the date of the original purchase of the product by a consumer; this is called the “Warranty Period”. They are warranted against defects in material, manufacturing, or workmanship. Any other devices like smartphones, headphones, or accessories among others that have not been manufactured by Gravette are not warranted and Gravette cannot be held responsible for them. However, if a defect arises in any Gravette product in terms of material, manufacturing, or workmanship, and a valid claim is received within the Warranty Period, you will have the option to (i) replace the Gravette product with a new unit of the same product, if it is in stock, (ii) receive store credit equivalent to the amount of the original purchase of the product, (iii) receive a refund of the initial purchase if the product is still within the Return Period when the warranty claim is made. These are the exclusive remedies we offer to our customers in case a defect is found in the product received. This Limited Warranty is offered only to the original end customer. It cannot be transferred to any other person.

Exceptions and Limitations

Gravette will reject any other warranties, expressed or implied, except the Limited Warranty stated above or to the extent restricted or prohibited by the applicable law. Any warranty of quality, merchantability, or fitness for a particular purpose (including but not limited to "drop protection") will be disclaimed by Gravette. It is agreed on your part that in the event Gravette breaches any warranty on any Gravette goods, Gravette shall not be liable for any special, incidental, indirect, punitive, or consequential damages. Furthermore, it should be clear that the Limited Warranty does not cover damages resulting from negligence, accident (such as dropping the product and more) misuse, normal wear and tear, alterations, exposure to moisture, use with non-Gravette items, or disregard for product instructions. The Limited Warranty does not, under any circumstances, cover the replacement, repair, or cost of any electronic device (including but not limited to any mobile phone devices) or personal property inside or outside of the Gravette product, in addition to and without limiting the scope of the aforementioned disclaimers. The Limited Warranty only covers products that are bought from a Gravette authorized dealer, in addition to and without limiting the scope of the aforementioned disclaimers. It is within Gravette’s rights to decline a warranty in case of insufficient proof of purchase documentation or product defects that cannot be verified.

The Process to Claim Warranty

For a warranty claim to be accepted, it must be submitted via email to support@gravette.co or online at www.gravette.co. Please include verifiable proof of purchase for your claim to be valid. The customer must submit any warranty claims within the applicable Warranty Period. To verify the claim, Gravette maintains the right to ask for a photo or video of the allegedly defective product. In some cases, it might be necessary to return the damaged item to Gravette in order to complete the warranty process. Gravette has the right to impose a shipping and handling fee to evaluate and fulfill any warranty claims.

Please go through our FAQs as a lot of questions have already been answered there. If you cannot find your question there, please feel free to contact us!

Did not find your answer there? No worries, you can leave a message by clicking on the messaging widget at the bottom right corner of our site and selecting 'Leave a message’. We will get back to you via email. You can message us on Facebook, Twitter, or Instagram. You can also email us directly at support@gravette.co. 

We are available Monday through Friday from 9 am to 5 pm PST. Please understand that because our team is small, it can take a day or two to respond. However, we value each and every one of our customers and so we promise that we will definitely respond to your queries.

 Phone: 800 969 8038

* Although we do not presently provide phone assistance, you can leave a voicemail with your phone number and email address, and we will get back to you as soon as possible. Any inconvenience is deeply regretted